Privacy Policy

01Who we are

This website and the services on it are run by KDL SOLUTIONS PTE LTD (UEN 200711681W), a Singapore company trading as Best Handyman 24/7.

We are responsible for the personal data described on this page, and we handle it under Singapore's Personal Data Protection Act 2012 (the PDPA).

02What we collect

What you give us when you get in touch, plus the ordinary technical records any website keeps.

• What you send us. Your name, mobile number, an email address if you choose to give one, the address or estate where the work is, and whatever you tell us about the job — including photos and videos, which most people send on WhatsApp.
• Records of the work. Quotations, invoices, payment references and notes from the visit. Our technicians also photograph completed work.
• Technical records. Your IP address, browser and device type, the pages you viewed, and how you arrived — a search result, an ad, or a direct link. This comes from our analytics and is not attached to your name.

We don't ask for your NRIC number, and we don't collect card details. Payment is made directly to us by PayNow, bank transfer or cash.

03Why we collect it

Every use below is tied to quoting for, carrying out, or standing behind the work you asked about:

• Replying to your enquiry and preparing a quotation
• Arranging the visit and doing the job
• Invoicing you and keeping proper accounting records
• Honouring the workmanship warranty, which means being able to look up what we did and when
• Answering questions or complaints after the job
• Understanding which pages and which ads bring in enquiries

We don't send marketing blasts. If we message you, it's about your job.

04Who else handles it

We don't sell your personal data, and we don't pass it to anyone for their own marketing. A small number of service providers process it on our behalf so that the site and our messaging work:

• WhatsApp (Meta) — the messages, photos and videos you send us there, handled under WhatsApp's own terms
• Resend — delivers the enquiry form on this site to our inbox
• Google — Analytics and Ads measurement
• Vercel — hosts this website

Some of them store data on servers outside Singapore. We use providers that undertake to protect it to a standard comparable to the PDPA.

Otherwise we pass your details on only where a job genuinely needs it — a supplier, or your building management when a permit or approval is required — and only the part they need. We will also disclose data where the law requires it.

05Cookies and tracking

This site uses Google Analytics 4 and Google Ads tags. They tell us how many people visited, which pages were read, and whether an ad click led to an enquiry. Both set cookies in your browser.

We also record when someone taps a Call or WhatsApp button, so we can see which pages produce enquiries. That records the tap, not the conversation — we don't see what you type into WhatsApp until you send it to us.

You can block or clear these cookies in your browser settings, or opt out of Google Analytics using Google's own browser add-on. The site works normally either way.

06How long we keep it

Quotations, invoices and job records are kept for at least five years, which is the period Singapore tax law requires us to retain business records. Job notes and photos are kept while the workmanship warranty runs, and for a reasonable period after, so we can deal with anything that comes up.

Enquiries that never became a job are deleted once they're no longer of use to either of us.

07How we protect it

This site is served over HTTPS, so what you send through the enquiry form is encrypted on the way to us. Access to enquiry and job records is limited to the staff who need it to quote, schedule or invoice.

No system is completely secure, and we won't pretend otherwise. If a breach ever affects your data in a way likely to cause you significant harm, we'll notify you and the PDPC, as the PDPA requires.

08Your rights

Under the PDPA you can ask us to:

• Show you what we hold about you, and how it has been used or disclosed in the past year
• Correct anything that is wrong or out of date
• Stop using it by withdrawing your consent

Call or WhatsApp us on +65 8904 0283 and say which of those you want. We'll respond within 30 days, and we may need to confirm who you are first.

Withdrawing consent partway through a job is your right. Be aware it may leave us unable to finish the work, honour the warranty, or issue an invoice.

If you aren't happy with how we've handled your data, you can raise it with the Personal Data Protection Commission at pdpc.gov.sg.

09Changes to this policy

If we change how we handle personal data, we'll update this page and change the date at the top. The version published here is the one that applies.